We’re discussing five common misconceptions we hear about this important topic.
1) My company doesn’t need business operations.
Let’s first define what business operations are. They are all the activities that a business may accomplish on a daily, weekly, or monthly basis to increase the value of the enterprise and earn a profit, so these are essential to your success as a business owner!
This is done by optimizing your technology, processes, and your people. Sounds simple right? Unfortunately, it’s not that cut and dry.
Just moving things around, asking people to work harder or faster, and maybe utilizing more than one piece of software isn’t going to cut it. To maximize your operations, you will need to put a little elbow grease into it.
Begin by evaluating your business with this exercise.
Process map your current business.
Remain impartial with the current technology systems you use and figure out what you have vs. what you need.
Develop your people. This is a continuous investment.
2) My company is small, and I don’t need someone to look at my business operations.
No matter if you run a start-up or an established business, you still have operations, which may be run by someone within your company or even an outside vendor. It’s important that you know what is going on to ensure it is running efficiently.
3) We’re too big to need someone to look at our business operations.
This one is a big one. No pun intended.
Even large companies benefit from having outside help. From a start-up to an enterprise, the second set of eyes from subject matter experts like us will prove to be invaluable when it comes to improving your business functions, scaling, and providing an exceptional customer experience.
4) We have certified business operations professionals working in our company.
That’s great! We are excited to work with them. Unfortunately, this isn’t a textbook kind of job. You have to look under the hood of the car (the car being your business internally) and find out what the problem is. If you’re still facing the very issue that’s ruining your business, it’s time to bring in some outside help.
5) I know what the issue is. I just haven’t figured out how I want to fix it.
Here’s the thing. You may have a very good idea of what’s not working, and you’ve likely researched solutions to your problem. But there’s a catch.
You’re a part of the internal team and will only see part of the problem because you’re only involved in part of the process. Also, you’re looking at the issue with biases, which is normal. Since you’re not in the trenches every day, it’s impossible to know how everything is done. One tip is to go back and look at the first misconception – even process mapping must be impartial. It’s harder than it sounds but very necessary. Lastly, even if you’re tasked with documenting your workflow, things that are second nature to you are hard to realize what you’re actually doing and not doing.
Your business operations are vital, and you should pay close attention to them. If you keep asking yourself, could this be done better, it might be time to reach out to a specialist. Don’t settle.